Comments & Complaints
We operate a zero tolerance for both physical and verbal abuse.
We try our utmost to give you the best possible service, if however, you have cause for concern, we operate an in house "Practice Complaints Procedure".
Please ask reception for one of our complaints procedure leaflets. This does not affect your rights.
Patient Leaflet - Why do doctors run late?
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.