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Failure to attend pre-booked appointments

DNA policy for all patients.

  • If you fail to attend a pre-booked appointment, we will write to you to advise you that you have missed an appointment and that you are responsible for notifying the practice if you need to cancel an appointment.
  • If you fail to attend a second appointment at any time, a letter will be sent to you advising that a further missed appointment could lead to your removal from our register.
  • Should you fail to attend a third appointment at any time, you will be removed from our register following discussion and agreement from your registered GP.
  • If you arrive more than 10 minutes late for your appointment you will not be seen and will need to book another appointment. The missed appointment will be counted as a 'Did Not Attend'.


To assist you to manage your appointments you can book and cancel your appointments online (please contact the surgery for a username and password if you have not already got one), you can send a text to cancel an appointment to 07800 000199, text CANCEL no other details are needed if we know your mobile number or alternatively call the surgery between 8.30am - 6.30pm, giving at least 1 hours notice.

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